Responsibilitiesof an Aftersales Advisor
·Take Service Department bookings.
·Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
·Making outbound calls to new and existing customers
·Dealing with online enquires
·sending and responding to client emails
·Updating customers with technical issues
·Dealing with complaints
·Seize opportunities for up selling products
·Ordering, selling and managing stock control on a wide range of vehicle parts and accessories.
·Dealing with a high volume of calls in the department.
Making upsells to customers
Skills and Qualifications of an Aftersales Advisor
·Have previous experience as a Service Advisor, Parts Advisor or Aftersales Advisor
·Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
·Must be money motivated with confidence in up selling
·Must be fully customer focused, presentable and professionally dressed
·Ability to thrive within a busy service department
·Full clean UK Driving Licence
If you recommend/refer a friend or colleague who would be suitable for this role, we will give you £100 of vouchers of your choice, if we place them.