Position: Bi-lingual Customer Service Advisor, Dutch
Location: Primarily based in Wolverhampton but may have some requirements to travel to other locations as and when required.
Reports to: Campaign Manager
Full Time- 30/37.5 hours per week between Monday- Sunday (8am-8pm)
TPL Media is part of a national group of businesses who provide B2C direct marketing solutions and specialise in Law firms, Direct Marketing, Telesales and Customer Engagement.
Our Business is successful for its innovative and autonomous structure, we pride ourselves on being a mutual shareholding business with a number of larger businesses and support services. Due to our success we are currently on the cusp of an exciting new adventure focusing on people, process and operations.
- A fun office with like minded individuals who offer a strong supportive network
- An environment where your perspective matters and your development
- A competitive basic salary and bonus scheme
- A comprehensive training programme
- A secure, progressive working environment
- 28 days holiday including bank holidays
- Various lifestyle benefits
Bi-lingual Customer Service Advisor Responsibilities:
- Be a first point of contact for resolution to a customer by utilising all resources available
- Be able to ask effective and probing questions to understand the customers needs
- Demonstrate a high-level of product knowledge
- Act as a brand ambassador for the business and our client’s products
- Self evaluate following call qualities with a Team Leader
- Participate in client meetings and site visits as requested
- Work with management to contact develop and increase performance
Bi-lingual Customer Service Advisor Requirements:
- Must be able to speak and write Dutch
- A background in customer care in a call centre environment
- Be fully Commensurate with basic customer service process
- Be able to complete conflict resolution
- Have strong communication skills with the ability to effective listen and question
- A strong attention to details who is resilient and customer focused
If you are interested in the role of Bi-lingual Customer Service Advisor, please apply today!