Business Analyst, Workview Programme (12 month FTC)

null, England, gb
Company: Chubb
Category: Computer and Mathematical Occupations
Published on 2021-06-24 18:03:38
About Chubb

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 33,000 people worldwide. Additional information can be found at:



Business Analyst, Workview Programme (12m Fixed Term Contract)

The Business Analyst helps drive Operational Excellence capability for the Business Unit and partners with business leads to define and execute “needle-moving” design and improvement initiatives. This role will deliver significant improvement in employee and customer experience, process productivity, cost-to-serve, control/risk and ensure initiatives deliver intended results. She/he will have a keen interest in emerging technologies, able to run end to end customer journey mapping and identify key opportunities and gaps in core business processes. He/She will ensure application of appropriate customer quality improvement methodologies in the context of technology , tools, capabilities and techniques to drive improvements. He/she will be an advocate for new and emerging operational improvements by partnering with business stakeholders at all seniority levels.


  • Implement Customer / Employee experience and Continuous Improvement programs to align the organization on critical performance indicators while simultaneously driving breakthrough objectives
  • Strategic use of data; data driven decisions through the interpretation of data and an evidenced based approach to decision making. Perform fact-driven analysis, developing points of view and actionable recommendations that influence the use of key claims systems;
  • Identify opportunities and services including understanding motivators for adoption of solutions and unlock challenges that the claims team face
  • Support the development of roadmaps that reflect the gaps in the claims team needs, as well as foundational technology capabilities and other enablers
  • Ensure that relevant stakeholders are involved in specification of new or in the improvement of existing capabilities/services and that the overall user experience is considered
  • Support delivery of process design and optimization. Conduct data collection and quantitative analysis, BPO/BPR/BPA opportunity identification, quantification and prioritization, and develop recommendations.
  • Analyse business processes and identify opportunities for improvement
  • Demonstrate an adept understanding of end to end business flows and the ability to translate those flows into solutions
  • Analyse as-is and formulation and to-be business processes to incorporate creation and maintenance of business process models, context models, user stories, business rules, screen flows and keystroke level detail according to an agreed standard (Method, Tool and Quality including Agile)
  • Apply problem solving techniques to problems / opportunities identified within a defined project scope for the product owner
  • Understand the customer experience by adopting an outside in focus and using customer journey maps to create solutions that Chubb employees want to use.
  • Embrace agility beyond frameworks such as Scrum and Kanban. This role calls for someone who understands Lean mindset and practices. 
  • Establish volume counts from systems and undertake time studies to determine headcount on the process
  • Formulate business requirements to automate to-be processes, achieved through the construction of user stories from features identified within epics
  • Provide input to acceptance criteria to be approved by the Product Manager and Owner. The acceptance criteria per user story will ensure the product is built right and the right product is built for the customer/employee
  • Provide a COG overview of regional requirements ensuring that the needs of each region supports the other, where practical;
  • Assist in the Regional and COG prioritization of Change Requests and Enhancements to ensure that any changes support the COG Target Operating Model;
  • Liaise closely with the respective IT team & business product owners to ensuring clear communication of design and requirements ensuring these meet the business needs;
  • Provide input to test scenarios and support testing of solutions (unit testing and integrated testing)
  • Plan and hold demonstrations (every 2 weeks) to showcase working components of the solution to key stakeholders. Perform production activities as required for the daily function of the solution until 100% stable, scaled and handed to business.
  • Conform to governance requirements throughout the lifecycle of each project (Tollgates, Risk and Quality and Audit).
  • Ensure consistency and traceability between requirements, functional specifications and testing.
  • Validate and support testing and training, including review of training documentation.
  • Gain a thorough understanding of relevant dashboards and MI provisions to ensure that the solutions identified meet the MI needs of the collective regions.
  • Qualifications


    Skills and Experience Required;

  • Bachelor's degree and at least 5 years of experience in the financial or healthcare industries; insurance experience is preferred
  • Ideally fluent in Spanish as a second language to English;
  • Demonstrated experience in business analysis
  • Green Belt Certification, PMP, in training or equivalent project experience
  • Emphasis on user-centered product design and data-driven decisions in product development 
  • Strong understanding of user experience techniques and methodologies and its application to address technical & business opportunities 
  • Project Management skills
  • Solid coaching and mentoring competency
  • Ability to simply and clearly convey and communicate complex concepts
  • Learning agility
  • Understands concept of process and requirements for IT
  • Understands and applies problem solving techniques
  • Understands technology as a process enabler
  • Understands role and its focus on setting and complying in standards and governance
  • Understands agile as a delivery method and ways of working
  • Intellectually curious; able to quickly grasp new and proactively seeks learning, continuously informing and expanding knowledge and expertise

  • Integrity. Client focus. Respect. Excellence. Teamwork

    Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive. 

    Diversity & Inclusion

    At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

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