Here at Kew Green Hotels, we love change. This is why you’ll notice we’re recruiting for a Business Excellence Manager to lead our on-property team, not the usual General Manager.
Why’s that? Because, here at KG, your role isn’t general. Not really. We work hard to free you up to be able to concentrate on all the good stuff that you love…People, guests and service excellence.
And once you’ve nailed those brand standards and business objectives across these areas? Your next role in our operational career pathway is Area General Manager unless of course, you fancy yourself as a sales superstar, or you especially love the “people” side. In that case, we’ve got a central award-winning team as a future career option for you too.
What you’ll be doing as a Business Excellence Manager
Supporting every department, being present and leading from the front
Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
Coaching, mentoring and nurturing your team with a trusting approach - ensuring their commitment to delivering outstanding service
Getting to know your customers and using your relationships to offer suggestions to enhance their experiences
Working closely with your Area General Manager to support strategy and forecasting.
What’ll make you a great fit for this Business Excellence Manager role?
You’ll already be an established General Manager or an Operations Manager seeking your next challenge within a forward-thinking, change-loving company
Experience leading, coaching and training a team with a roll-your-sleeves up attitude
You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
You’ll love people – and as a result, have great interpersonal and communication skills
Details? You love them! You’ll be incredibly attentive with guests as a result
Flexible and able to remain focused on results under pressure and to challenging deadlines
Self-motivated and confident
Hard-working but FUN!
Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
Family and Friends discounts in hotels across the Kew Green Hotels estate
International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
Parking on-site for free
Meals for free on shift – hard work is hungry work!
Progression Room to grow, with opportunities across the UK and internationally