Business Excellence Manager

Lancaster, England, gb
Company: Kew Green Hotels
Category: Management Occupations
Published on 2021-07-29 18:07:36

Here at Kew Green Hotels, we love change. This is why you’ll notice we’re recruiting for a Business Excellence Manager to lead our on-property team, not the usual General Manager. 

Why’s that? Because, here at KG, your role isn’t general. Not really. We work hard to free you up to be able to concentrate on all the good stuff that you love…People, guests and service excellence.

And once you’ve nailed those brand standards and business objectives across these areas? Your next role in our operational career pathway is Area General Manager unless of course, you fancy yourself as a sales superstar, or you especially love the “people” side. In that case, we’ve got a central award-winning team as a future career option for you too.

What you’ll be doing as a Business Excellence Manager

  • Supporting every department, being present and leading from the front
  • Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
  • Coaching, mentoring and nurturing your team with a trusting approach - ensuring their commitment to delivering outstanding service
  • Getting to know your customers and using your relationships to offer suggestions to enhance their experiences
  • Working closely with your Area General Manager to support strategy and forecasting.
  • What’ll make you a great fit for this Business Excellence Manager role?

  • You’ll already be an established General Manager or an Operations Manager seeking your next challenge within a forward-thinking, change-loving company
  • Experience leading, coaching and training a team with a roll-your-sleeves up attitude
  • You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
  • You’ll love people – and as a result, have great interpersonal and communication skills
  • Details? You love them! You’ll be incredibly attentive with guests as a result
  • Flexible and able to remain focused on results under pressure and to challenging deadlines
  • Self-motivated and confident
  • Hard-working but FUN!
  • The benefits

  • Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
  • Family and Friends discounts in hotels across the Kew Green Hotels estate
  • Gym membership 
  • International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
  • Parking on-site for free
  • Meals for free on shift – hard work is hungry work!
  • Progression Room to grow, with opportunities across the UK and internationally
  • Uniform provided
  • Flexible attitude and working hours.
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