null, null, gb Computer and Mathematical Occupations
See the latest jobs before others do!
Create a job alert for Latest Jobs in gb
TheCollaboration Consultant delivers support and proactive managed services fromthe Block Operations Centre to customers across retail and healthcare.
The Collaboration Consultant is responsible for ensuring that Collaboration managed services are delivered to Block’s internal staff and enterprise customers within agreed service levels. Focus is in following Block Managed Service Policies to meet our client’s business, technical and IT service management needs. The result being right first time, quality managed services.
Firstcontact call handling services and recording of all fault calls & requestsfor service
Deliverincident and problem management activities to agreed service levels
Delivermonitoring and managed services activities to agreed service levels including
Realtime monitoring and alerting
OSPatch Management services
Endof Life/End of Sales Lifecycle Management services
Hardwareand software maintenance and management
VendorTAC management to agreed client service levels
Productionand maintenance of technical methods to enable the successful delivery of services
Completesdocumentation to a consistently high quality and in accordance with Blockprocesses and documentation standards
Ensureongoing document management control including technical operating policies
Worksclosely with Project Managers and Service Managers to ensure effective deliveryof project and managed service activities
Other ServiceManagement activities
Assess,Evaluate and Authorise change within the client managed service environments.
Working withService Control to ensure full lifecycle management of Service assets frompurchase through to service cessation, including the ongoing maintenance ofclient Configuration Management Database items
OperationsReadiness - Ensure that the services can be managed, operated and supported inaccordance with Services sold
Seeksopportunities to improve processes and methods to ensure that Block is bestpositioned to deliver high value services to clients
Skills, Knowledge &Experience
Cisco CCNP qualified,
Minimum 2 years’ experience in Cisco Collaboration technology i.e.
Cisco Unified Communications Manager (CUCM)
Cisco Unity Connections (CUC)
Cisco Unified Contact Centre (UCCX)
Cisco / Enghouse Attendant Consoles
Cisco Unified Border Edge (CUBE) gateway
Cisco WebEx Meetings, Calling and Devices
Microsoft Office 365 Collaboration Services
Microsoft Teams – Video, Voice and Integrated Services
Experience of working in healthcare and/or retaildesirable.
Solid understanding of and experience working withcomplex technical delivery solutions.
Experience of articulating complex technical challenges to arrive at the right decision.
A diligent planner who delivers on commitments in atimely manner.
Good interpersonal skills, able to build goodinternal and external relationships.
Works with efficiency whilst delivery a high-qualityexperience for clients.
Supports the development of practice colleaguesthrough coaching and knowledge-sharing.
Effective and skilled verbal and writtencommunicator.
Seeks to develop and learn from all engagements.
Efficient in approach, developing optimised andsimple working methods and processes with a keen eye for detail.
Continually improving, passionate about quality anddelivering value.
BLOCK is an equal opportunities employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. This person specification is designed to help members of Interviewing Panels judge the qualities of interviewees in a systematic and consistent way and in accordance with BLOCK’s equal opportunities policy.