As Conference & Banqueting Operations Manager you will be an excellent leader and motivator with a passion for providing excellent customer care. You will have the skills to drive and manage the conference & events department. You will have excellent communication skills and be able to motivate your team, as well as delegate tasks effectively.
You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.
You will have previous managerial experience within a similar role.
Experience of working in a 4 or 5 star hotel would be beneficial.
Your responsibilities will include:
Being responsible for the smooth running of all conference areas.
Ensure meeting rooms and events areas are set up correctly for guests to ensure they receive an excellent experience.
Ensure staff are preparing tea/coffee breaks and stations with appropriate food and beverages and at the correct time as stated in Event function sheet
Serving food and beverages to guests.
Being responsible for ensuring all working areas are kept clean and tidy.
Answer and solve guest requests and aim to fulfil any special requirements during the event.
Maximising sales and profit while ensuring customer satisfaction at all times.
Coaching, training and supporting all conference and banqueting staff to provide consistently high standards, while continually looking to improve.
Respond to audits that are completed by the company to ensure continual improvement is achieved.
Controlling the conference budget, in relation to occupancy, departmental expenses and staff rota's.
You will display confidence, strong business acumen and the ability to forecast sales and achieve budgets. You will have the talent to build, develop and motivate a team to deliver excellent levels of customer care.
You will be friendly and approachable; you will go the extra mile for our guests; you will provide highly consistent good service and you will lead by example.
Apex Hotels is a stylish and contemporary collection of family owned 4* boutique hotels based in Edinburgh, Glasgow, Dundee, London and Bath, operating with Customer service as the primary focus for all members of the Apex Hotel team. The company has a reputation for providing a 'friendly face' to all guests and aims to provide positive opportunities for interaction with staff at every property.
Use of gym & pool facilities
Free meals when on duty
50% discount in our restaurants
Discounted room rates for staff and friends and family
Employee of the month/year reward scheme
Guest experience overnight stay
Annual anniversay dinner for two
Contributions to a Pension scheme
Employee assistance programme
Critical illness cover
Cycle to Work scheme
If you wish to be considered for this superb opportunity click ‘apply'. We look forward to hearing from you!