Customer Service Advisor

Droitwich Spa, England, gb
Company: Brs golf
Category: Office and Administrative Support Occupations
Published on 2021-08-04 18:06:18

Rexel UK has a great career opportunity for a Customer Service Advisor to respond promptly and efficiently to customer queries and to deliver an exceptional standard of customer service.

The Role:

As a Customer Service Advisor for Rexel, your main responsibilities will be to:

  • Act as a single point of contact to a specified customer base to ensure dedication to customer requirements and control of the supply process
  • Deal with general queries from the customer base, in order to provide a satisfactory solution to queries.
  • Meet targets agreed with Team Leader and continually work towards improving performance
  • Assist in implementation and delivery of new procedures and processes as directed by Team Leader
  • Contribute towards future development of Customer Service function through effective team work and participation
  • Minimise any potential risk within own area of expertise which may have a detrimental effect on the business through strict adherence to deadlines and prioritisation of work
  • Work in close liaison with all members of the Customer Service team as necessary, to ensure effective communication, which will lead to continuous improvement and total customer satisfaction
  • The Person:

    As a Customer Service Advisor for Rexel, you will need:

  • Customer Service background
  • GCSE Mathematics & English to Grade C or equivalent experience
  • This role is a FULL TIME - PERMANENT POSITION and we offer a pension, life assurance and 25 days holiday.

    Rexel is an equal opportunities employer.

    Rexel UK Ltd. believes that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, Rexel UK Ltd. will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work in the UK.

    Rexel is a global industrial distributor serving the Electrical, PPE and MRO sectors with over 30,000 employees and operations in over 37 Countries. In the UK Rexel has over 2,500 staff working from 250+ branches. We value people who have a sense of urgency and excitement, who demonstrate candour, insight and creativity, and thrive in an environment of change and challenge. We value people who take the company personally - being a part of Rexel UK means being part of the most exciting customer focused electrical wholesaler, a place where employees want to build their futures. Rexel is an equal opportunities employer.

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