About the Role:Your Coop Utilities are looking for a Customer Service Advisor to join our society. We’re a multi-business group operating in Food Retail, Childcare, Funeral-care, Travel, Post Office, Pharmacy and Utilities, meaning you will get a breadth of multi-sector experience in a complex and fast-moving organisation. No two days will ever be the same! At Your Coop Utilities, you will be part of business that puts people at the heart of everything they do. What makes us different? The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference. We’re proud to be owned by our members, and we’d love to be owned by you. As a Customer Service Advisor, you will be:
•Understanding customer needs and identify where customers could benefit from additional products and up-sell accordingly.
•To identify and rectify faults, liaising with our suppliers and other department members.
•Process customer orders for telephone lines, broadband and mobiles efficiently and accurately.
•Ensure effective and timely communication is maintained with the customer throughout the order delivery process.
•Identify customer delivery issues during the provisioning cycle and escalate appropriately.
•To maintain up-to-date and accurate customer information.
•To provide support to our customers via the Live Chat service on our website.
•Identify customer delivery issues during the provisioning cycle and resolve in a timely manners for promoting the Phone Co-operative values and principles whilst providing high quality information and support to our customers.
About You:To be a successful candidate for this role you will need: •12 months recent contact centre experience.
•A professional telephone manner and a willingness to work flexibly within the team are essential.
•GCSE Grade A-C English & Maths
•Excellent communication skills - both written and verbal
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