Customer Service Representative

Lutterworth, null, gb
Company: Eaton
Category: Office and Administrative Support Occupations
Published on 2021-07-31 06:04:21

Location: Burton on the Wolds with Flexible Home Working Policy

Fixed Term Contract – 12 Months

Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on

Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people?

As a Customer Service Representative, you will coordinate all customer queries and opportunities for the EMEA sales region

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

Your key deliverables :

  • Coordinate customer quotations
  • Provide timely information to customers on a variety of issues including but not limited to; pricing, logistics and quality, ensuring optimal customer service
  • Maintaining customer relationship management system with accurate and up to date information
  • Generate and work on reports relating to sales order management
  • Appropriate escalation of issues when necessary
  • When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.



    In order to be successful in the role the candidate will need the following specialized knowledge:

    • Fluent in English and German

    • Experience of working in Customer Service or Inside Sales

    • Good working knowledge of Microsoft applications

    • SAP and CRM knowledge would be preferable

    • Good time management

    What Eaton offers:

  • Competitive compensation and benefits package
  • Great promotional opportunities – We encourage internal promotion, whenever possible
  • Excellent working environment – safety and ethic are really important for us
  • Culture & Values – We are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day
  • Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully
  • (Candidate applying to the vacancy will be subject of the background screening. – if applicable)

    We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

    Job: Sales

    Region: Europe, Middle East, Africa
    Organization: ICPD

    Job Level: Individual Contributor
    Schedule: Full-time
    Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
    Does this position offer relocation?: No
    Travel: No

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