Position OverviewCUSTOMER SERVICE REPRESENTATIVE
The prime responsibility of the role is to ensure that customers' expectations both internal and external alike are achieved, which involves the confirmation of each stage of the order within the system to ensure all is compliant and accurate.
This is a key role within the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs. The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.
Duties to include:
1.Order management to include but not limited to:
-Order entry and changes; Ensure part creates are actioned
-Expedites and follow through to completion liaising with MSR team
-Ensure value added services have been actioned, with DC or Future Plus.
-Manage any exceptions with sales personnel when stock is shipping whether orders can be shipped or returned to stock
-Obtain Proof of Deliveries where requested
-Manage returns from customers and ensure credits are raised efficiently
2.Hold a clear appreciation of Future's vision and corporate objectives and ensures work activities are aligned accordingly
3.Maintain the monthly and daily reports for the sales personnel within the sales office in order to act as a source of reference as to the level of sales achieved versus target and highlight inconsistencies affecting orders to be shipped.
4.Maintain communication between operational departments i.e. Marketing and Sales etc.
5.Raise credit, debit paperwork, and pass to accounts to ensure that it is actioned efficiently
Candidates will ideally be educated to senior schooling / HNC level, possess excellent communication and interpersonal skills, be highly organised, accurate and able to work under pressure whilst maintaining attention to detail. Computer literacy, particularly in excel is an advantage, as is previous B2B sales experience in a fast paced environment.
In return we offer a competitive salary and benefits package.