Denmans, part of Rexel UK have a great opportunity for an individual with the ability to deliver fantastic customer service to join our Kings Norton branch as an Internal Sales Person.
As an Internal Sales Person you are the key connection to provide effective management of existing customer accounts and developing new business to meet Branch targets by providing an excellent sales service.
As an Internal Sales Person for Denmans, your main responsibilities will be to:
Deliver excellent customer service
Build and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty
Consistently generate profitable sales for the branch, via the telephone by effectively using a range of techniques and resources
Identify and action appropriate steps to rectify any shortfalls
Manage customer queries in relation to invoices, orders or stock
Understand the customer cycle by proactively targeting new customers and developing them into consistent live trading accounts
Embracing digital channels to enhance the customer offering by proactively promoting the webshop and other digital offerings.
Collaborating with customers, colleagues and suppliers by supporting with promotions, sales events, supplier days and new product launches
Utilising IT systems such as M3, Vecta and Microsoft Office to support the customer experience
Supporting in other areas of the branch as required
To be a successful Internal Sales Person at Denmans, you will be able to demonstrate the following:
Experience of working in a highly competitive customer focused role (B2B, B2C, retail/hospitality)
Experience of working within a sales / target driven role
To be customer centric with a customer service background
To demonstrate proactive sales via phone, face-to-face & online
To have had experience of working in a fast-paced role, whilst maintaining a consistent eye for detail
A flexible approach and an ability to work under pressure
An ability to recognise sales opportunities
An ability to embrace change and new technologies
Rexel is a global industrial distributor serving the Electrical, PPE and MRO sectors with over 30,000 employees and operations in over 37 Countries. In the UK Rexel has over 2,000 staff working from 250+ branches.
We value people who have a sense of urgency and excitement, who demonstrate candour, insight and creativity, and thrive in an environment of change and challenge. We value people who take the company personally - being a part of Rexel UK means being part of the most exciting customer focused electrical wholesaler, a place where employees want to build their futures. Rexel is an equal opportunities employer.
Rexel UK Ltd. believes that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, Rexel UK Ltd. will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work in the UK.