null, England, gb Architecture and Engineering Occupations
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To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met.
To provide a callout response for the client as detailed on the callout rota.
To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met.
To ensure that equipment operates to specified performance criteria.
To ensure equipment and surrounding area conform to agreed company standards.
To provide a professional service and represent the company in a way that ensures customer satisfaction.
To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out.
To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary.
To be fully aware of contractual requirements and customer needs at all times.
To ensure that administration requirements are actioned on time and all necessary documents/records are maintained accurately.
Working in a safe manner at all times, complying with current Health & Safety legislation and Servest FM H&S policy.
To assist the site, when required, with additional duties which you are competent to complete such as preparing meeting rooms, delivering beverages to meeting rooms, general basic plumbing and all other duties required by Management to ensure the smooth running of the site. Taking deliveries on site and liaising with site reception/security.
The successful candidate
Qualified Electrician, City & Guilds 2330 & 2391 or NVQ Level 3, 18th Edition.
Previous experience working within Facilities Management.
A customer-focused individual with a proactive approach to working.
Ability to work on own initiative.
Ability to work safely at all times and the ability to understand the contract and Health & Safety requirements/regulations.
To attempt to solve issues in the first instance in a manner that will not put the client's products or people at risk of contamination as a result of our works.
Possess effective communication skills with the ability to write technical reports and or communicate verbally with supervisor, manager, helpdesk and client representatives.
Ability to use electronic handheld devices.
Ability to identify issues or risks that require escalation as necessary to Supervisor or manager.
Willing and keen to work in a team covering all required duties for the site including basic tasks.