Head Host/Hostess at St. Pancras Renaissance

London, England, gb
Company: Marriott Hotels
Category: Food Preparation and Serving Related Occupations
Published on 2021-07-29 06:04:41
Posting Date Jul 14, 2021
Job Number 21075648
Job Category Food and Beverage & Culinary
Location St. Pancras Renaissance Hotel London, St. Pancras Station, London, London, United Kingdom VIEW ON MAP
Brand Renaissance Hotels
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel

Position Summary

As out Head Host/ess at St Pancras Renaissance, you are responsible for delivering the warmest of five star welcomes in our food & beverage outlets. Our guests visit us with expectations of attentive yet relaxed service where your personality and professionalism are delivered in equal measures. The reality of your role and the responsibility you hold is that you can either make or break a guest experience depending on the service you provide. One warm smile and one warm welcome at a time from your team is what we’ve built our reputation on and it’s your job to uphold this. Goodbyes are just as important and creating memorable moments for our guests in your role is key. You will also be responsible for using reservation systems, answering guest enquiries (both telephone and email), and delivering information on pricing, product and menu items. Also ensuring your team have the tools and training to do their job to the five star standard we expect.

You’ll need to know your stuff:

  • Know and be able to train your team on hotel rates, daily selling strategy, discounts and how to handle reservation queries
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott
  • To oversee and understand the correct reservation procedures and to take any reservations if required
  • Comply with unit cash handling and credit policies and procedures
  • You and your team to understand the banking and change order procedure
  • Responsible for all payment transactions on the shift and to report any discrepancies
  • Complete daily checklist tasks and monitor the performance of your team to comply with our financial obligations.
  • Provide information to guests about outlets, staff and services, including hours of operation, room locations, types of room and room rates
  • To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy
  • You’ll be expected to deliver on the following:

  • To lead the team on the floor ensuring our host/ess’ are following brand standards at all times and maximising revenue.
  • Lead the booking systems for The Hansom & The Booking Office to ensure revenue and the spaces available are maximised.
  • Work together with the sales team to provide the best training opportunities for our team not only on hosting duties but also the sales piece.
  • Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
  • You and your team are expected to deliver service to your full potential when you are here.
  • You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.
  • Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application 

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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