Head of Membership & Communications - Soho Farmhouse (Maternity Cover)

Chipping Norton, England, gb
Company: Soho House
Category: Arts, Design, Entertainment, Sports, and Media Occupations
Published on 2021-06-20 18:05:49


Head of Membership & Communications - Soho Farmhouse (Maternity Cover)

Full Time. Highly competitive salary.

Who we are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

The Mission…

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world.

The role…

At Soho House, the Head of Membership & Communications will be responsible for driving the acquisition, retention and communications to our members community.

They will drive the day-to-day responsibilities for single or multiple Houses (including Soho Works), overseeing all aspects of the member experiences, including House events, member operations and all member communications including communication through our digital apps for digital membership tiers, Connect and Friends. They will directly oversee the local teams consisting of the membership, events and communication managers, leading them to deliver the best possible experience for members in the Houses, as well as across our digital platforms.

A successful Head of Membership & Communications knows that partnership and collaboration across multiple departments within the Houses is crucial for creating the engaging, friendly experience our creative members enjoy. The Head of Membership & Communications is responsible for gathering feedback about club developments, levels of service and facilities and developing appropriate responses to ensure a consistently high quality experience for members.

The Head of Membership & Communications will report to the House’s general manager (in the case of a single House role) or head of operations (in the case of a multiple House role) with a dotted line reporting structure to the membership and communications directors for the US, with whom they will work to ensure we recruit creative, quality members and keep the “magic” throughout our Houses.

This role will be based in the House(s) for which they are responsible.

Opportunities for all…

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Main Duties…

  • Manage membership managers, events teams and content managers to create a high quality experience for all the members within that House or region
  • Responsible for driving membership acquisition, retention and the member and guest experience, including hosting member events appropriate for each local city/House and overseeing member communications within the House(s)
  • Work with the membership team to create a cohesive creative environment under the centralised vision of the Head of the Ops of the House/region
  • Build and maintain committee for the region, ensure committee members are productive in generating appropriate member applications
  • Partner with the general manager/Head of Operations of the House to meet annual membership targets
  • Engage in the local creative scene, attending events, parties, launches etc. to develop contacts, network and build awareness about the House, its facilities, your role and how new contacts might join Soho House
  • Drive the collection of member content by working with local membership teams to extract creative content from the membership to share with the Director of Membership & Communications to deliver through our member digital platforms
  • For major Soho House events, both on and off site, play a central role in putting together the guest list(s), ensuring members and VIPs get access, as applicable. When appropriate, facilitate access to the House for visiting high profile celebrities and personalities (as well as a limited number of guests), ensuring they receive good service and enjoy their time as our guests
  • Create competencies for the membership team as well as identify any gaps and developments for any training needs
  • Work across all cross-functional teams (operations, design, content, creative, digital, events, partnerships and people & development teams) to deliver the House’s objectives
  • Write rotas for all direct reports to ensure there is full support on the floor across the Houses during key times
  • Participate in weekly Head of Department meetings for the site
  • An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends and holidays (as needed and when applicable). This may or may not be required on a regular basis but is mandatory when needed.
  • Maintain a constant presence in the House, acting as the face of the House to members; ensuring that their team is spending sufficient time on the floor with members as well as their acquisition and admin responsibilities
  • Lead or oversee all new member introductions to the House to ensure members understand benefits, rules and opportunities. Ensure you meet all new members where possible, explaining your role and allowing them to contact you if they choose
  • Play an active part in the creation and implementation of the members events program, helping to ensure that events are well-planned (by the events manager) and communicated (by the content manager)
  • Required Skills/Qualifications:

  • Minimum of 5+ years of experience as a respected leader and leading a large team
  • Excellent written and verbal communication skills
  • Excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively
  • Energetic, flexible, collaborative and proactive; a team leader who can positively and productively tackle strategic initiatives and immediate business needs, as well as connect with the local creative community
  • Ability to assess how to communicate with members
  • Marketing or communications background
  • NB:

  • This role may require working beyond normal office hours, including nights and weekends, depending on business needs
  • This role will require spending time each day on the floor of the relevant House to be present for members and supporting team members
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