Learner Onboarding Support Officer

Derby, England, gb
Company: V Training Recruitment
Category: Business and Financial Operations Occupations
Published on 2021-07-28 18:18:52

Learner Onboarding Support Officer 

Based: Derby - with travel across the Midlands

Full Time Permanent Position

Salary: Up to £21k

OVERVIEW

V Selective are recruting a Learner Onboarding Support Officer for an East Midlands based Training Provider organisation. This is a great opportunity to join a fantastic organisation who are passionate about the success of their learners ... This role involvess enrolling learners onto a range of courses within the business... and providing career information advice and guidance to individuals to enable them to make informed decisions regarding their future careers and course choices.

THE ROLE​

  • Completing electronic learning agreements with individual learners over the telephone and face to face
  • Providing clients with advice in person, via email or the telephone
  • Managing a caseload, which is often comprised of a varied client group
  • Building up and maintaining knowledge of information resources on education, training and work in order to signpost clients to the information they need
  • Undertaking administrative tasks, such as setting up and maintaining client records, conducting audits, recording statistical data and producing management reports
  • Ensure the full embedding of all Equal Opportunities policies and Health & Safety requirements (including Safeguarding) are complied with and all learners are given fair access to assessment
  • Attend and participate in team and company meetings, as required
  • Additional duties appropriate to the post as directed by line manager
  •  EXPERIENCE AND SKILLS:

  • ​Excellent communication and interpersonal skills
  • The ability to establish a rapport and work with clients from a range of backgrounds
  • Listening and questioning skills
  • The ability to work well as part of a team, but also to work independently, using your initiative
  • Organisational skills with the ability to prioritise tasks and manage time effectively
  • Commitment to the principles and practice of equality and diversity.
  • Excellent IT skills that include Word, Excel, PowerPoint and Outlook
  • We are ideally seeking someone who has experience in an IAG (Information, Advice and Guidance) or Learner Enrolment related role - ideally holiding an IAG qualfication
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