Learner Onboarding Support Officer

Derby, England, gb
Company: V Training Recruitment
Category: Business and Financial Operations Occupations
Published on 2021-07-28 18:18:52

Learner Onboarding Support Officer 

Based: Derby - with travel across the Midlands

Full Time Permanent Position

Salary: Up to £21k


V Selective are recruting a Learner Onboarding Support Officer for an East Midlands based Training Provider organisation. This is a great opportunity to join a fantastic organisation who are passionate about the success of their learners ... This role involvess enrolling learners onto a range of courses within the business... and providing career information advice and guidance to individuals to enable them to make informed decisions regarding their future careers and course choices.


  • Completing electronic learning agreements with individual learners over the telephone and face to face
  • Providing clients with advice in person, via email or the telephone
  • Managing a caseload, which is often comprised of a varied client group
  • Building up and maintaining knowledge of information resources on education, training and work in order to signpost clients to the information they need
  • Undertaking administrative tasks, such as setting up and maintaining client records, conducting audits, recording statistical data and producing management reports
  • Ensure the full embedding of all Equal Opportunities policies and Health & Safety requirements (including Safeguarding) are complied with and all learners are given fair access to assessment
  • Attend and participate in team and company meetings, as required
  • Additional duties appropriate to the post as directed by line manager

  • ​Excellent communication and interpersonal skills
  • The ability to establish a rapport and work with clients from a range of backgrounds
  • Listening and questioning skills
  • The ability to work well as part of a team, but also to work independently, using your initiative
  • Organisational skills with the ability to prioritise tasks and manage time effectively
  • Commitment to the principles and practice of equality and diversity.
  • Excellent IT skills that include Word, Excel, PowerPoint and Outlook
  • We are ideally seeking someone who has experience in an IAG (Information, Advice and Guidance) or Learner Enrolment related role - ideally holiding an IAG qualfication
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