The Learning Administration Manager is a highly trained individual who will be tasked to administer the Brightspace Learning Environment of D2L’s Education and Corporate customers. The Learning Administration Manager provides a vital role in supporting the Brightspace Learning Environment while keeping customer success and satisfaction as a key business driver. Engaging with a skilled Learning Administrator allows customers to focus on mission-critical business knowing the Brightspace Learning Environment is well managed.
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L’s has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
Major Responsibilities (How Will I Make an Impact?):
Work as a Named Resource for a group of Strategic D2L customers in administering their Brightspace Learning Environment
Complete D2L training to become fully Brightspace Certified
Maintain, expand and research knowledge of the Brightspace Learning Environment, as well as other products offered by D2L
Leverage customer relationships to create and enhance internal processes which encourage better knowledge of and attention to customer needs
Own outcomes vs tasks
Focus relentlessly on exceptional stakeholders’ experience
Make clear decisions in a timely manner
Challenge the status quo – make enhancement/improvements suggestions
Identify conflicting priorities and take ownership for resolving them
Treat people with respect and courtesy
Invest time and resources to grow and develop
Competencies (What you’ll bring to the role):
Minimum 2 years' experience in a supporting and/or administering the Brightspace Learning Environment
Full understanding and knowledge of the specific tasks that are required in administration of a Learning Management System (LMS) including, but not limited to the following: Management of users and groups including learners, instructors, ASCs, etc.Enrolment of users into appropriate courses.Configuration of permissions and settingsBulk course copying and editingProduct ConsultationProvide client with feedback on effective practices for implementation of toolsDocument and report all changes for auditing.Maintain and expand working knowledge of all D2L Solutions
Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
Strong project organizational and time management skills
Strong relationship building skills and conflict negotiation skills
Strong written and verbal communication skills; including the ability to present technical issues to a non-technical audience
Strong ability to document all tasks that would be required for auditing purposes
Self-starter, capable working independently and remotely when needed
Ability to think critically; to identify problems and to generate, evaluate and implement solutions in real-time