London, England, gb Business and Financial Operations Occupations
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We are looking for a CILA qualified Loss Adjuster to join our National UK Loss Control team. The role will be predominately Claim Preparation & Presentation (arising under the GBA annual product or GBA After the Event (ATE).
You will provide a professional Claim Preparation service to clients as assigned along with providing other support functions. You will have wide experience of commercial property / BI and other Material Damage claims.
The role includes delivery of additional Loss Control services to include: BI Analysis (assessing client’s BI cover and recommending appropriate MIP’s, Cover amounts and extensions). Support Account Executives in identifying and achieving sales of GBA and other services, and claims colleagues in identification of annual Gallagher Business Assist (GBA) claims and After the Event (ATE) opportunities. In addition, you will provide technical assistance to claims handlers on other claims issues and assist Account Executives with claims reviews prior to renewal, resources permitting. The role might involve support to other areas of the AJG business as requested by your manager.
Process GBA claims (including GBA ATE) from initial notification to final conclusion, including recovery aspects. Record all claims on our central GBA index.
Meet clients, adjusters, Insurers and others involved in the claim process, assisting clients to prepare, present and negotiate settlements as per client requirements on any given case
Liaise directly with clients regarding any GBA claims queries or issues and ensure they are kept updated of claim progress at appropriate intervals, including awareness of any issues arising.
Use and maintain a diary system to remind/chase clients, Insurers and other involved parties, at appropriate intervals to expedite the GBA claim
Develop working relationships with clients and AJG colleagues to promote customer satisfaction
Offer appropriate technical advice to clients throughout the GBA claims process. Assess options available to the client and advise them accordingly to provide sufficient knowledge to make reasoned decisions
Effectively manage client and colleague expectations regarding the claim process, timescales, policy and/or legal liability and quantum
Ensure that GBA claims processing and associated administrative duties from email and all other communications are kept up to date and in compliance with the GBA claims policies and procedures.
Liaise with Account Executives where to ensure they are kept abreast of developments on all claims, and particularly contentious, problematic or large GBA claims
Highlight any GBA claims complaints (in addition to following the company’s general complaints procedure) and identify and inform your manager of any GBA claims that might generate a complaint (e.g. slow or no response from Insurer, claim unreasonably repudiated or quantum unreasonably reduced)
Ensure that you keep abreast of industry and product changes, including legal changes
Advise Account Executives of fee to be quoted for any ATE claim and for additional services
Provide additional services where required and maintain the index for these projects
Issue fees at completion of additional services and copy fee to relevant parties
Actively promote and help increase GBA sales in the region and nationally, including branch visits to review take up and offer guidance
Provide support to other regions as appropriate
Provide support and monthly reporting data to your manager
Develop the business and maintain the professional reputation of the company
Comply with AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to, Managing Client information, Whistle Blowing, Treating Customers Fairly
Understand and apply fundamental legal and regulatory policy in relation to internal policies and the insurance contract as required
Ensure all aspects of the Financial Conduct Authority, Legislative and regulatory bodies are adhered to and followed at all times
Experience, Knowledge and Skills
Previous Loss Adjusting experience essential
Associate of Chartered Institute of Loss Adjusters qualification (ACILA) essential.
Educated to A-Level standard or equivalent preferred
Insurance law and claims, policies, practices and procedures.
Excellent communication & relationship building skills
Ability to prioritise workload, write comprehensive report and deliver presentation
Understand and apply fundamental legal and regulatory policy in relation to the insurance contract, able to advise on customers legal requirement
Proven and confident negotiation skills
Excel and Word skills
MS office and other relevant IT systems proficiency
Eligible to work in the UK
What we offer you:
We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of our team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.
We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.
If this sounds like somewhere you’d like to join, we'd love to hear from you. If you require flexibility for a role you are applying for, give us a call to chat through the options.
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
As a member of our global brokerage team, you’ll help our clients address risk, protect assets and recover from losses.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.