Program Director

Reading, England, gb
Company: Microsoft
Category: Arts, Design, Entertainment, Sports, and Media Occupations
Published on 2021-08-01 18:10:31

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft Consulting Services helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

The Program Director enables both Microsoft and Customer outcomes through orchestration of delivery teams. They drive Microsoft Consulting Services largest and most complex global programs across the delivery lifecycle, using their executive expertise to remove barriers and deliver successful outcomes.

The Program Director is a key Microsoft Consulting Services role in managing a successful engagement, maintaining program health, and leading a team of delivery professionals.

The selected Azure Cloud & AI Domain Program Director candidate will:

  • Demonstrate proven leadership skills, with intuitive people skills and a strategic mindset.
  • Have a proven track record of supporting the presales efforts and subsequently successful end to end delivery of multi-million-dollar ($30M+) Azure Cloud & AI Domain programs.
  • Have a proven successful track record delivering complex programs in Azure Cloud & AI Domain, in an international environment to realize customers digital transformation objectives.
  • Have a proven track record in leading successful recovery efforts on programs that are failing to deliver on customer outcomes.
  • We are a team of exceptional people who deliver world-class professional consulting services in the most challenging of scenarios. We earn customer confidence, trust, and loyalty by improving the overall customer and partner experience. At the same time, we put specific emphasis on work-life balance, individual wellbeing and the opportunity for every employee to operate in diverse and inclusive environment. To that extent, this role can be considered for flexible part-time mode, working hours can be split between customer facing and work-from-home setup. In our environment, life changing events are not limiting nor slowing individual career growth and we are happy to support our team members at every step of the way.


    As a member of the Azure Cloud & AI Domain team you are expected to:

  • Provide leadership and direction to orchestrate the overall delivery of high complexity, global programs.
  • Steer the customer through complexity keeping the ultimate customer business outcome as the primary goal. Anticipate, understand, and respond to the needs of our customers by acting as the “Voice of the Customer” during delivery.
  • Lead effective executive stakeholder management practices.
  • Partnering with Microsoft Area Account teams to drive Customer Steering Committees to successful outcomes.
  • Orchestrate the delivery ecosystem across a varied environment of technology and partners, connecting cross-functional, global, and virtual project teams to deliver a successful program.
  • Hold a solid understanding of business financial practices and a deep understanding of program financials, proactively oversee robust financial governance.
  • Manage and facilitate client problem and solution escalation process serving as a liaison with Microsoft Senior Leadership to ensure effective resolution.
  • Role model our Leadership principles demonstrating allyship and creating an inclusive environment oriented to trust, accountability, open communication, and creative thinking.
  • Continually demonstrate a growth mindset, acquiring new skills whilst maintaining your development and adaptability.
  • Ongoing demonstrate thought leadership and presence in WW project and program management professional communities, both internally and externally.
  • Travel can vary based on country and customer locations.
  • You will participate as part of an integrated team responsible for:

  • Champion Cloud Consumption by partnering across organizational units to create a One Microsoft experience for our customers, while seeking opportunities in delivery to maximize our customer and Microsoft business goals.
  • Demonstrate a high level of political sensitivity in anticipating customer reactions and partnering across organizations to effectively mitigate, evaluate and resolve customer requests or concerns.
  • Identifying further opportunities to maximize the customers investment or progress towards further desired business outcomes.
  • Demonstrate analytical thinking into achieving even greater benefits and share insights, customer experiences and lessons learned into Microsoft Leadership, driving a cycle of continuous improvement, evolving our engagement with customers.
  • Key Responsibilities:

  • Participation in the pre-sales process - approximately 10% of the time.
  • Program execution - approximately 80% of the time.
  • Building capability in Microsoft Project Management - approximately 10% of the time.
  • Qualifications

    You have extensive experience managing complex Business and Digital Transformation programs focused on enabling customers generating set of cloud-based functional outcomes and achieving strategic set of business outcomes that will allow them to accelerate growth and innovation, while reducing the time to market and optimize the cost. 


    Preferred higher education (Doctorate, Masters or Bachelor’s degree), however background experience in Program Management and the ability to drive impact, is key.

    Required Education:

  • Professional Project/Program Management Accreditation (PMP Preferred)
  • Succesfully demostated experience in financial management 
  • Agile or Scrum Master Certification
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