Programmes Assistant / Receptionist

Derry, Northern Ireland, gb
Company: Hillcrest Trust
Category: Office and Administrative Support Occupations
Published on 2021-08-02 18:10:36

Job Duties:

Work closely with Centre Support Officer to ensure smooth running of Reception and Building.

Answer phone messages and deal with queries.

Ensure accurate record keeping in the building.

Compile the number of service users on each programme on a monthly basis, report in format requested by manager.

Record equipment loaned out and returned.

Keep bookings diary up to date on shared drive and record manually, take and record future bookings and give receipts for all payments received.

Provide support to Finance Officer.

Provide admin support to all staff.

Work with the Community Development Officer to deliver programmes.

Attend meetings as required, take and distribute minutes.

Update social media as required - Facebook, Twitter, Instagram and website and ensure all local community noticeboards receive notification of all events and programmes.

Create and maintain good working relations with staff, volunteers, management committee and centre users.

Qualifications / Experience:

3 GCSEs or equivalent to include Maths and English Grade A - C or NVQ Level 3 with one year's relevant experience or three years' relevant experience of working in a similar role.

Sound IT proficiency including Microsoft Word and Excel.

Experience of working in a people-facing role with a good understanding of good service.

Experience of dealing with a high volume of telephone, social media and email enquiries.

Experience of general office administration.

Experience of working in a busy environment and prioritising competing demands.

Excellent communication skills both written and spoken.

Ability to communicate clearly and effectively by telephone and in person.

Ability to work unsupervised and take responsibility.

Ability to perform accurately under pressure and meet deadlines.

Excellent organisational skills.

Adaptable and flexible in approach to work.

Jobs you might also be interested in