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Job Role: Residential Development Manager (Ref 5217)Location: Plymouth, DevonSalary: £16,216.20 per annum plus rent-free accommodation includedJob Sector: Retirement - Independent Living Hours: Monday to Friday 9am-5pm (35 hours per week)As Residential Development Manager, you will contribute to our vision of being the UK's favourite residential property manager, by:Ensuring there's a welcoming, friendly and courteous environment within the development Making sure the building is well maintained and safeBeing exceptionally organised to stay on top of all the admin that comes with alongside communicating with the customers about upcoming changes, events or worksThe Residential Development Manager reports directly into the Area Manager.About YouYou will currently be working within or have experience of a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently.You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept on track.You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings.You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages.Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis.About UsFirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.