Sales Progressor

Exeter, England, gb
Company: Bovis Homes
Category: Sales and Related Occupations
Published on 2021-06-23 06:01:09

Role Overview

Let’s help build your future by finding a home for your talent!

Our housebuilding business operates across 13 regional offices, which are currently developing around 200 sites across England. The design and construction blend tradition and innovation, creating homes and developments with contemporary living standards. Our product range includes one-bedroom apartments through to larger five-bedroom family homes.

In a Nutshell:

We have a great opportunity for Sales Progressor to join our team within Vistry Housebuilding South West, at our Exeter office. As our Sales Progressor you will be responsible for progressing reservations to exchange and legal completion within the company agreed timescales. You will support the customer journey and effect timely exchanges through regular communications with solicitors, mortgage brokers and estate agents, dealing with issues promptly and efficiently, and keep the business informed on all sales progress for accurate financial legal completions forecasting.

What we would like from you:

Key Responsibilities –

  • Update Keys with all sales progress activity, keeping all plot records up to date with accurate information
  • Ensure new developments are set up with the legal teams in readiness for the first sales release
  • Obtain management proposals from the managing agents and set up the management companies
  • Ensure contracts are issued by company solicitors within the agreed timescales and with the correct plans/information
  • Liaise with other Vistry departments to ensure enquires etc. are responded to within a timely manner
  • Produce weekly sales progression tracker for sales team
  • Keep in touch with the sales team and the customer updating them on their purchase and advising them of actions they need to take
  • Liaise with mortgage lenders, solicitors, and estate agents and other Vistry departments to deal with any issues that arise
  • Attend weekly sales/build meeting and forecast expected exchanges, providing reasons for delays on overdue contracts
  • Report on KPIs including outstanding contracts, time taken to achieve exchange, upcoming legal completions
  • To progress the part exchange resales to exchange and legal completion. Liaise with solicitors, estate agents and our external team that help us in the delivery of part exchange
  • Present a positive image of Vistry Homes through all dealings with purchasers.
  • Provide a service of excellence, developing opportunities for customer feedback and involvement to deliver continuous improvement.
  • Develop effective working relationships with solicitors, mortgage brokers, Homes England, lenders, sales team and Vistry departments
  • Attend and contribute to regional meetings as required.
  • Develop good working relationship with company solicitors
  • Competencies –

  • 5 GCSEs/GCEs including Maths and English, or equivalent
  • A Levels in any discipline
  • Strong IT skills
  • Experience with CRM systems
  • Intermediate Excel skills
  • Able to work under pressure, prioritise and meet set deadlines
  • A good understanding of building regulations and legal obligations
  • Excellent telephone manner and email etiquette
  • Ability to deal with customers and stakeholders in a friendly and professional manner
  • Able to effectively handle difficult situations
  • Strong negotiation skills
  • Willing to be flexible in respect of day to day duties and hours worked
  • Full driving license
  • Desirable -

  • Relevant experience working for a residential housebuilder
  • Legal Conveyancing knowledge
  • The Good Stuff:

    Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.

    Some of our key benefits include…

  • Competitive salary and package
  • 28 days annual leave plus bank holidays, and the option to buy or sell up to 5 days per annum
  • Private Healthcare
  • Company Contributory Pension Scheme
  • Sharesave scheme
  • Company car, car allowance or travel allowance (role and geographic dependant)
  • Support with a professional membership
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