Position Type :Full time
Type Of Hire :Experienced (relevant combo of work and education)
Education Desired :Bachelor of Commerce/Business
Travel Percentage :0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
We are the world’s leading payment provider offering a full-service end to end solution that encompasses global card acquiring, gateway, treasury, and alternative payment products. Our range of solutions and sector experience is unparalleled. You will be working within an award-winning team that places emphasis on professional and personal development while simultaneously meeting our demanding business objectives.
About the team
Client Success are experts in what we do, we operate across verticals that represent the most exciting opportunities for EMEA eCommerce and Omni Channel growth - Gaming & Trading, Digital Content & Financial Services, Airline, Travel & Hospitality and Global Retail – and in doing so we are privileged to support many of the world’s most dynamic organisations. Client Success is a constantly changing and fast paced function made up of proactive, innovative and customer focused individuals. They work in conjunction with Business Development, Relationship Management and Implementation teams to provide an outstanding customer experience which differentiates Worldpay from its competitors to win new business and retain existing clients. The team provide best in class support by engaging with their customers to build a detailed understanding of their needs, proactively analysing their payment data and maintaining in-depth knowledge of Products and the Industry.
What you will be doing
As a Senior Client Success Manager, you will be supporting a small portfolio of our highest Tiered Enterprise customers with their operational needs. You will be required to proactively manage and build strong relationships working as part of an account team. You will need to work collaboratively with key stakeholders from within the wider business to drive change and find timely solutions for your customers queries. You will be required to develop and maintain in-depth knowledge of FIS Products and demonstrate comprehensive industry knowledge and be able to apply this knowledge to develop the technical knowledge of the Client Success Managers.
What you bring:
You have worked in a customer relationship role where technical customer queries were the norm, preferably in the payments industry.
Build understanding and trust with internal and external stakeholders to deliver excellent service
Added Bonus if you have:
A technical background with Payments industry knowledge
What we offer you
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.