Senior Security Analyst

null, Wales, gb
Company: Alert Logic
Category: Computer and Mathematical Occupations
Published on 2021-07-30 18:04:28



The Senior Security Analyst will play an integral part in extending our customers team and delivering an outstanding customer experience to allow Alert Logic customers the freedom to conduct business safely. Reporting to the Operational Lead of the Security Operations team, the Senior Security Analyst will act as a Customer Champion, always working with the relentless ambition to resolve customer incidents and questions by demonstrating ownership, empathy, and a desire to broaden their knowledge and skills. The Senior Security Analyst will be expected to demonstrate their understanding of Alert Logic Products and Services by providing our customers with a route to resolution. Armed with a good understanding of core elements of the Alert Logic Products and Services and operational workflows, the Senior Security Analyst will facilitate our goal of providing our customer World Class Customer Experience, best-in-class security outcomes, and technical support for a wide variety of products, technologies and applications, ensuring the protection our customers assets.

Primary Responsibilities:

  • Provide World-Class Customer Experience and Security outcomes to Alert Logic customers
  • Demonstrate ownership of customer issues
  • Communicate directly with the end customers and partners; set clear expectations of how often updates to a case will be received
  • Provide guidance and training to customers through pre-arranged virtual meetings
  • Follow defined escalation paths to ensure proper resolution to issues
  • Tune Alert Logic propriety security products to generate higher fidelity observables and reduce benign or “noisy” events from customer environments
  • Investigate and advise Alert Logic customers concerning risks and active vulnerabilities identified within monitored network environments
  • Escalate high priority technical or security related issues by communicating your analysis to our customers in a timely fashion and in accordance with customer specifications
  • Provide support to Alert Logic customers by analyzing and reviewing logs or functional events within our customers’ network systems and report on any abnormalities to customer designated security or operational contacts
  • Provide customers with pre-published Knowledge Base Articles, Incident remediation and prevention documentation and assist in the development of new articles
  • Conduct deep dive analysis and undertake threat hunting activities to support Content Management and Threat Intelligence activities
  • Own and develop undefined workflow items until mature processes are implemented and assist with the documentation of such processes
  • Engage, liaise with and support Alert Logic customers to overcome and resolve service impacting issues and challenges experienced with the use of Alert Logic products and services
  • Have an intermediate understanding of Alert Logic Products and Services, in addition to having industry recognized skills relating to information security, Linux, Windows and Networking
  • Collaborate with peers to identify improvements to the customer experience and to maximize operational efficiencies
  • Escalate high priority technical or security related issues to the Technical Lead
  • Act as a representative of other Security Operations Center stakeholders in Product and Engineering reviews and product launches/enhancements
  • Effectively communicate information relating to Customers and operational delivery between shift teams
  • Identify and drive improvement opportunities relating to customer experience and security value
  • Initiate escalation procedures to counteract potential threats/vulnerabilities
  • Assist and coordinate in the coordination of the Alert Logic response to Customer Reported Events
  • Analyze, escalate and respond to security events, observables and incidents detected by Alert Logic propriety security products
  • Carry out further analysis and investigation of security events to assist the Alert Logic Content team
  • Provide security expertise, directly or through appropriate tasking, for customers during incident responses, including remediation and prevention documentation
  • Resolve requests and incidents in a timely manner in accordance with customer contracted Service Level Agreements
  • Required Skills and Experience:

  • 3+ years of experience as a security analyst with full remediation and incident response experience
  • Intermediate understanding of cloud environments & infrastructure (preferably AWS)
  • Experience with SOAR tools (Security Orchestration and Automation, Security Incident Response Platforms (such as TheHive), Threat Intelligence Platforms)
  • Intermediate experience using an IDS eg., Snort or Kibana
  • Intermediate command of Linux systems administration and working with BASH
  • Hands on experience configuring Windows or Linux system logging
  • Intermediate understanding of networking including TCP/IP
  • Intermediate experience with network monitoring and packet analysis tools
  • Intermediate understanding of HTTP, SSL/TLS, SOAP, and reverse proxies
  • Intermediate understanding of the OWASP Top 10
  • Intermediate knowledge of threat vectors against the Windows or Linux platform
  • Intermediate experience with anomaly detection based on security systems
  • Basic knowledge of netflows and netflow analysis
  • Working at Alert Logic

    At Alert Logic, our greatness is achieved by the sum of our parts. We hire talented and ambitious people that volunteer their best every single day. We are inspired by our customers and being a leader in a booming industry that is regularly a trending topic. In addition to offering rewarding work and a career path gated only by an individual’s personal goals, we provide a work environment that is fun and cares for each employee.

    Benefits and Perks

    Alert Logic has a wide range of *benefits for each of our locations that aim to provide comprehensive health coverage, life insurance and retirement/pension plans for you and your family. In addition, we offer **Trusted Time Off (TTO) which provides our employees the flexibility to take time off as needed (no limits) for vacation and personal time. We are a remote friendly company that provides you the choice to either work from your home and/or one of our international hub locations. Our hubs are stocked with snacks and drinks as well as plenty of opportunity to have fun with the rest of the team through frequent social activities, such as happy hours, sports leagues, and community outreach!

    *Benefits are offered only for full-time, regular employment with Alert Logic

    **TTO is available to US Salaried (exempt), UK and Colombia Alert Logic Employees

    Alert Logic is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    Notice to recruitment agencies : Alert Logic does not accept unsolicited candidate resumes from recruiting agencies. We will not be liable for and will not pay placement fees for unsolicited resumes submitted to our jobs postings, employees or company locations.

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