Technical Learning & Development Manager (SMCR)

Bristol, England, gb
Company: Hargreaves Lansdown
Category: Educational Instruction and Library Occupations
Published on 2021-06-19 18:06:23

Our mission is to 'help people save and invest with confidence'. We are looking for great people to join us, so please come and invest in YOUR future at HL.

REPORTING INTO: Head of Learning & Development
CAREER DEVELOPMENT PATH: Managing or Being an Expert

As a Technical Learning and Development Manager, you will join a Learning and Development team which is committed to helping colleagues achieve their potential. The purpose of this role will be to support, assist and guide senior managers in making sure their teams possess the required level of technical knowledge and skills to perform their roles.

This is a great opportunity for an experienced and innovative Learning and Development Technical Specialist to apply their skills in a results-driven, fast-paced environment that is frequently changing. As part of the Senior Managers and Certification Regime (SMCR), it is critical that employees have the technical knowledge, skill, capability and possess the required level of competence to perform their role and discharge your responsibilities. The role will involve assisting senior managers to develop an understanding of the technical skills and capabilities needed in their teams, now and in the future, to achieve our strategic objectives. 

It will also include assisting senior managers to assess key technical skills, identify gaps and create strategies to close gaps, including; conducting learning needs analysis, design and delivery of blended learning solution, vendor engagement, evaluation and reporting on improvements in capability. You’ll be adept at interacting and influencing stakeholders at all levels of management and leadership.

To be successful within this role, you will have a passion for driving high performance through learning and development interventions and will be committed to developing your own learning and understanding of current best practice around technical capabilities.

Key Duties And Responsibilities:

  • Support senior managers with the development of technical skills in their teams, particularly for SMCR purposes, through the delivery of tools, information and frameworks.

  • Assist senior managers in assessing the technical knowledge and skills of the workforce and helping to provide solutions to rectify gaps.

  • Support the development and implementation of technical skills into the new Learning Management System (Workday Learning)

  • Design and execute fully blended programmes and interventions to meet technical development needs, working with vendors where appropriate

  • Monitor and report on activities, performance, costs as required and evaluate the impact and effectiveness on individuals and business outcomes

  • Facilitate and deliver management technical training as appropriate

  • Develop and implement high impact and innovative digital L&D resources

  • Create policies for new and existing offerings

  • Build effective relationships and work closely with senior managers and wider HR team to ensure engagement

  • Act as a professional and approachable technical L&D point of contact and advisor for the business

  • Driving a culture of continuous learning and be committed to their own professional development

  • Network internally and externally to share relevant experience and best practice

  • Monthly/quarterly reporting of MI demonstrating progress

  • Skills & Experience:

  • Comprehensive knowledge of new technical learning and development practices and methodologies, particularly from a regulatory (SMCR), governance and risk perspective.

  • Comprehensive understanding of the Senior Managers and Certification Regime (SMCR)

  • Understanding of current best practice in regards to technical development and access to a broad L&D network

  • Understanding of business drivers and KPI’s

  • Demonstrable application of the full training cycle, including evaluation of effectiveness, ideally within a Financial Services environment

  • CIPD Level 5 Diploma in L&D or CIPD Level 7 Post Grad diploma (or equivalent)

  • Conducting learning needs analysis and development of fully blended learning programmes

  • Demonstrable track record of delivering improvements in technical capability individually and strategically

  • Strong stakeholder management skills

  • Ability to analyse relevant data and to develop appropriate MI

  • Designing and evaluating a range of learning and development interventions


  • Performance-related annual bonus scheme
  • 25* days holiday, plus 8 bank holidays, plus 1 day additional Christmas closure time
  • Option to purchase up to an additional 5 days holiday each year
  • Pension scheme - up to 19% contribution
  • Flexible working options available
  • Enhanced parental leave benefits
  • Variety of travel to work schemes, including season ticket loans and cycle to work
  • Bike storage and shower facilities
  • Employee assistance programme
  • Volunteering opportunities
  • Annual events, activities and sports groups
  • Smart casual dress policy and dress down Fridays
  • We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't tick every box. If you're excited about working for us, and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need!

    Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

    This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.

    Please note, we are unable to provide employment sponsorship to candidates.

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