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Collections Specialist

Reading, England, GB

Company: OpenText

Category: Office and Administrative Support Occupations

Published on 2022-05-11 12:25


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

Reporting to the Manager, AR, the Collections Specialist (escalations) brings their extensive experience in global collections to deliver on collections targets. He/She has a passion for delivering the best-in-class customer experience in the Order to Cash function.


• Accountable for the timely resolution of escalated collection issues, including ensuring accurate customer information is maintained.

• Complete account reconciliations as required.

• Partner with your peers to support collections/escalations activities as required to ensure a timely resolution.

• Encourage knowledge sharing and support team members with existing processes/practices along with any changes to align with best practices.

• Accurately evaluate the likelihood of collectability of disputed/contentious items to flag as “at risk” accounts to your leader with recommendations for resolution.

• Partner with key stakeholders as required to ensure timely resolutions (Billing, Sales, Legal).

• Assist your leader in other project/initiatives as assigned to deliver on best-in-class process and practice for the Cash Collections function.

• Assign escalated accounts to your team members, act as a triage person.

• Co-ordinate with our external 3rd party agencies



• Post-secondary degree, diploma or certificate in Business, Accounting or Finance an asset

• Enrolment in an accredited Credit and Collections program is considered an asset

Skills and Experience:

• Collections experience, preferably global B2B and in software services/high tech

• Strong customer service mindset with the ability to problem solve escalated situations

• Excellent written and verbal communication and negotiation skills, specifically with Sales and External Customers

• Strong organization and time management skills, with demonstrated success managing multiple priorities

• Strong working knowledge of SAP and of Microsoft Office Excel

• Self- starter with a continuous improvement mindset

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.

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