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Marsh   Parsons

Credit Controller

London, England, GB

Company: Marsh Parsons

Category: Office and Administrative Support Occupations

Published on 2022-05-07 00:23

Driven by exemplary customer service and over 160 years of success, our multi-award-winning operation spans a network of 33 prime London offices and is supported by a high-end brand and an exceptional marketing campaign.

Our Head Office is the heartbeat of Marsh & Parsons, and we are looking for an organised, numbers focus Credit Controller to join our team.

You will be responsible for ensuring that all outstanding payments to Marsh & Parsons are collected and allocated in a timely manner to ensure the company recognises profits on time.

Key Responsibilities

  • Chase outstanding rent collection funds using phone, email & letters to ensure that payment is collected on time.
  • Keep landlords up to date with progression and any updates from tenants. Act as a single point of contact for tenants, landlords and Tenancy Managers throughout the process to build relationships and encourage timely payments.
  • Chase outstanding tenant renewal fees using phone and email.
  • Chase outstanding letting and renewal fees from landlords.
  • Allocate payments in various formats (such as credit or debit card, cheque, cash) accurately and apply relevant charges in line with the Company policy.
  • Maintain regular cross functional communication with Client Accounts in order to ensure a seamless link, support and accurate reporting.
  • Work with Property/Tenancy Management or the Front Offices to respond to landlords or tenants when multiple issues are raised.
  • Provide general advice to other departments both within HQ and in the Front Offices regarding arrears, card payments, cheque payments, Standing Order Forms and any compliance issues that may arise.

Key Skills and Experience

  • Credit Control experience.
  • Proven customer service skills.
  • Personable with a diplomatic and confident phone manner.
  • Assertive and highly motivated.
  • Ability to work towards targets, in an individual and collective manner.
  • Ability to stay calm under pressure.
  • Strong communication and negotiation skills.
  • Good IT skills.

Benefits of working for M&P include:

  • Great company culture and regular social events
  • Bi-annual incentive trip, either hitting the ski slopes or enjoying the sunshine!
  • Cycle to work scheme
  • Gym & retail discounts
  • Extensive learning and development programme

Marsh & Parsons is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.