Customer Success Advisor (Late Shift)
Newport, Wales, GB
Company: Lloyds Banking Group
Published on 2022-01-11T15:31:56.000000Z
This is a full-time position, working 35 hours per week.Shift pattern: Late - Start times anytime between 1pm to 3pm / Finish times anytime between 9pm to 11pmAt Lloyds Banking Group, we help Britain’s people, businesses and communities prosper. You’ll help us become the best bank for customers.What you’ll be doingJoining our friendly contact centre team, you’ll support customers to make the most of their money.Whenever they need us, you’ll make sure they get the best from their bank. We’ll teach you all about our products and processes, so you can respond to queries quickly.Connecting with customers by phone, social media, web-chat and video call, you’ll take care to find out what matters to them. And if you can’t solve everything for them, you’ll put them in touch with an expert who can.What you’ll needInterest in completing 6 weeks of paid training, to learn all you need to know about financial servicesPassion for understanding and helping customersDetermination to deliver on your promisesConfidence to work as part of a teamAbility to commit to shiftsThe Rewards As well as your salary, you’ll enjoy a rewards package that offers flexibility and choice. Highlights include:22 days holiday + 8 Bank HolidaysAnnual performance bonusSwap some benefits for cashExclusive high street discountsPrivate medical benefitsDiscounted mortgages, loans, insurance and other financial productsGenerous pensionSupport for your total wellbeing: body, mind, finance and workYou’ll be part of a diverse and inclusive workforce, reflective of the customers and communities we serve.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.