The Call Handler role will require you to be the first point of contact for the helpdesk and you will be helping both external and internal clients with their query. You will either try and solve the query or transfer them to the correct team. Example queries including, general queries, basic finance queries and HR/Pension queries.

Client Details

The client is one of the largest outsourcers for Government Contracts. They are based close to the M4 and A48, they also have free parking on site. The site is also easily accessible from Cardiff and Newport by bus with public transport passing the client site every 10 minutes.

Description

As a Call Handler you would be:

Answering Service Users queries
Dealing with queries
Retrieving relevant data
Working with external authoritiesProfile

The successful candidate for the Call Handler role will:

Have worked in a call centre or finance previously.
Have strong eye for detail

Full training will be given

Job Offer

The ideal candidate will be offered:

£18,000-£18,500 per annum
Plus Holiday and Pension
Be Based in Newport Initially working from home
Role: Call Handler
Job Type: Temporary
Location: Newport, Gwent,

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