Contract Support - Building Services - Slough

Monday to Friday - 8am - 5pm (40 hours per week)

Salary - £24-26k depending on experience

Primary responsibility is to provide business support to the Contract including raising purchase orders and assisting in general financial administration and helpdesk function.

Key Tasks:

* Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

* Assist the onsite team with financials and reporting.

* Help to ensure all account financial KPI’s are met.

* Liaise with the client direct and the team

* Oversee and contribute the maintenance of the site log books.

* Provide short term temporary cover to other reception/helpdesk roles

* Logging maintenance jobs

* Allocating engineers for jobs

* Ensuring part, materials and supplies for each job

* Liaising with the engineer and client to ensure ETA and good service level

* Prioritizing emergency jobs

* All general administration duties

* Take ownership of the helpdesk function and ensure the account is compliant and meets contractual KPI’S and SLA’s

* You will be responsible for ensuring full contract compliance at an administrative level, signing off PPMs and Reactive Maintenance on the CAFM system

* Review and update e-logbook

People and Development:

* Promote and maintain client culture throughout teams.

* Maintain records (e.g. PO and invoice tracker).

* Collate, review and process timesheets and expenses weekly, including overtime tracker to high accuracy.

* Communicate effectively and build/maintain relationships at all levels with internal and external customers

* Answer calls and emails in a professional and timely manner.

* Attend and participate in any relevant training courses.

* Attend regular role specific meetings in order to share best practice.

Contract:

Participate in putting together monthly Contract Review

Issue orders for call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.

Ensure use of Preferred Suppliers is maximised and best practice “better buying” is in place.

Familiar with daily operations and the specific scope of the contract e.g. which services are covered and which are chargeable.

Know the financial model of the contract and be able to determine how the financials should be ran

Finance:

Raise accurate purchase orders for Sub-Contractor call outs, materials/non-chargeable materials and extra works, maintaining records in a timely manner.

Raise yearly maintenance orders.

Run and review open purchase order report (OPO) weekly, chase as required and implement updates as necessary

Assisting the completion of weekly / monthly reports sent from the Portfolio Lead Contract Support in a timely manner.

Raising own reports on finance system when required.

Assist in the review and raise quotations approved by the site leads, keeping record and sending for Customer approval in a timely manner.

Assist keeping the EW Tracker up to date with all details filled in correctly.

Assist in the daily review of sub-contractor invoices via the Invoice Pool, documenting queries.

Assist the raising of sales invoices

Attend monthly contract review meetings and ad-hoc contract support meetings
Role: Contract Support - Building Services
Job Type: Permanent
Location: SL1, Berkshire,

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