Customer Service Training & Development Specialist
Location: Remote/ Peterborough
Salary: Competitive + benefits
Contract Type: Permanent
Position Type: Full Time
Closing Date: Thursday 28 January 2021
Who are we?
With over 40 years’ experience, IRIS is the UK's market-leading provider of business-critical software and services to the UK accountancy, payroll and education sectors. These solutions are delivered as a choice of integrated on-premise software and cloud-based applications - managed under the leading IRIS, PTP, KashFlow, Keytime, Taxfiler, Cascade, 12pay, Star, Earnie, PS Financials, ParentMail, Contact Group and School Asset Manager brands. They serve over 21,000 Accountancy Practices, 11,000 education organisations and more than 80,000 small and mid-sized businesses, corporates, and payroll bureaus across a wide range of industry sectors.
What will you be doing?
Our aim at IRIS is to consistently exceed our customer’s expectations. As the Customer Service Trainer, you are passionate about delivering best in class customer service and will act as the Ambassador for the IRIS Service Framework. Through the design and delivery of interactive training and development sessions you will be responsible for providing our colleagues with the skills to deliver great service. You will develop and implement initiatives which embed a culture of Customer Focus and enhance customer satisfaction and advocacy.
What skills and experience do you need to have?
We're looking for someone with the following skills and experience:
Essential:
Desired:
Why you should apply...
At IRIS, we believe in creating a culture of engagement and reward to develop employee potential and offer long-term career success. To help with that, we offer the following:
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