Head of Member Relations
Salary: London - £56,002 per annum + Excellent Benefits National - £52,345 per annum + Excellent Benefits
Location: London / Bristol / Manchester
Contract: Nine month contract. Due to the urgent need to appoint to the post and the fixed term nature, we can only consider candidates who are available to start with one week’s notice.

The National Housing Federation (NHF) is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people.

Housing associations are social landlords, and are the largest providers of homes for social rents in the country. We and our members, believe that everyone should be able to live in a great quality home that they can afford.

Many housing associations are also developers in their own right, building around a quarter of new homes every year, and build almost all new social housing. Our sector is not-for-profit, investing its revenues into the people and communities we serve.

The Federation’s members are at the heart of what we do. We are looking for an interim Head of Member Relations to play a key role in managing our relationship with our members across England, working with the other two Head of Member Relations to ensure all of our work is informed by an in depth understanding of Housing Associations’ priorities and challenges.

You will have responsibility for managing the support functions that enable our member engagement and our member intelligence function that provides the vital data analysis we need for effective member support, communications and marketing. You may also be asked take on additional management responsibilities if required.

We are looking for someone who can hit the ground running and can demonstrate an in depth knowledge and understanding of Housing Associations and issues affecting the wider sector. You will need to have demonstrable experience of managing and motivating a team and building trusted relationships with customers and key stakeholders internally and externally.

You will lead on the member engagement strategy for key areas of the Federation’s work, collaborating closely with colleagues in our policy, communications and public affairs teams and demonstrating a sound grasp of complex policy areas that impact on our members’ work.

The NHF has recently published its equality, diversity and inclusion strategy, which was co-created with staff – https://www.housing.org.uk/about-us/transparency/who-we-are/. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work. The NHF is committed to ensuring our workforce reflects the diversity of the society in which we live and encourage applications from people of all different backgrounds, regardless of all protected characteristics or social background.

We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.

Closing date for applications: 18 January 2021

Interview dates: 1 and 2 February 2021

Please note: if we receive a high number of applications, we reserve the right to close the advert, before the closing date

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