We are seeking to recruit a dynamic IT Infrastructure Support Analyst to be part of our ambitious growth plans. If you consider yourself to have the relevant skills and experience to be part of this growth and you wish to develop as an individual then we are the organisation for you. Experience working in a Health care environment would be advantageous.

Role Info:

IT Infrastructure Support Analyst / 2nd/3rd Line Support - Microsoft Tech Stack, Networking, Desktop
Health / Medical Care Specialist
£30,000 - £35,000 + Benefits
Full Time - 37.5 hours per week

Who we are:

We are a fast-growing medical partner to the NHS and the lead the way in our field.

Over the past 3 years we have grown from 15 employees to over 160 in just over 12 months. The speed of growth is set to continue with ambitious plans to rapidly expand services, and consolidate our position across the UK.

The IT Infrastructure Support Analyst Role:

You will be responsible for the support, maintenance and configuration of our infrastructure environment and technologies, providing support services including incident resolution, configuration management & deployment. There will also be the opportunity to work on projects.

Main Responsibilities & Key Duties

As a customer focused candidate with 2nd/3rd line support experience across different infrastructure services you'll be concentrating on:

+ Server operating systems, storage, virtualisation etc.
+ On site and remote support of our multi-site business through means of face to face, telephone and remote technologies)
+ Configuration and installation of new pc builds
+ Monitor and maintenance of the network (Network / communications technologies (WAN/LAN, data and voice, wireless), specifically Cisco)
+ Liaise with suppliers as required by the business
+ Develop procedural documentation
+ Assist on new site development projects

Due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job.
The role will involve travel between sites so the applicant must hold a full UK driving licence and have access to a vehicle for work purposes.

About You:

+ Minimum of 3 years' experience in a similar role
+ Good standard of education - GCSE's (Grade A to C) or equivalent in English and Maths
+ Experience working in a fast-paced environment
+ Microsoft Server (storage, virtualization etc) and Desktop Operating Systems and technologies (Server 2016, 2012, Windows 10, O365).
+ Network/Communications technologies (WAN/LAN, data and voice, wireless)
+ Patching/monitoring switches
+ On site and remote support of our multi-site business through means of face to face, telephone and remote technologies)
+ Configuration and installation of new pc builds


+ Experience in Microsoft Active Directory, Antivirus, mobile Devices.
+ Experience of new site roll outs.
+ Experience working in a Health care environment

Benefits Include:

+ Access to medically led education and training
+ Career progression
+ Training in the use of the latest technology
+ Annual performance related bonuses
+ Company pension scheme
+ Annual bonuses

Your Experience / Background / Previous Roles May Include:
IT Support, Microsoft Support, Helpesk Support, Internal IT Support, IT Infrastructure Support, Service Desk Support, 2nd / 3rd Line Support.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Contact Name: Team RR
Reference: TJ/8207/14088
Job ID: 2880547

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