• Support Services
  • Mitie and Interserve have now joined forces to become the leading FM provider in the UK. Mitie is now the UK’s largest employer in the FM industry, with 77,500 colleagues, 4,200 customers and £3.5bn in sales. As a combined business, we deliver services to many important clients across Britain, from vital Government and Defence organisations, to the NHS, transport hubs, hospitals, schools, retailers, and the nuclear and energy industries.

    Job Purpose

    This role has an important role within the workflow process; the person will be actively involved in developing detailed knowledge, and the maintenance of building fabric on the Mailbox estate where instructed on a planned and reactive basis.

  • To undertake improvement work, maintenance and repairs to the fabric of the building.
  • The responsibilities will be at the Mailbox Shopping Centre Birmingham.
  • To undertake any reasonable duties to maintain all services to the Mailbox in Birmingham
  • To carry out all works in compliance with Interserves KPI’s & SLA’s at the Mailbox in Birmingham
  • Responsibilities

  • Interpret and work from all instructions, drawings and specifications appropriate to their own trade, without supervision.
  • Set up New Work appropriate to their own trade using relevant tools, equipment and machinery, without supervision, as appropriate to his/her grade.
  • To maintain workshops, plant rooms and working environments in a clean, tidy and safe condition.
  • Where required, work off tower scaffolding, MEWP’s, moveable gantry’s, suspended cradles, fixed ladders, and step ladders.
  • To carry out unsupervised maintenance and repairs and report any defects or unusual circumstances.
  • Requirement to learn new techniques with training* as necessary.
  • Scope of work will include entering plant rooms, roof elevations, car park, loading bay and mall areas. Occasional exposure to distressing or emotional circumstances could be encountered.
  • To understand the general working of the Mailbox Estate, so that work can be carried out in the most efficient manner, pro-active in developing new ways of working.
  • To understand fully the inter-relationship between various maintenance crafts.
  • To be contacted by radio and/or PDA to receive instructions. This can involve frequent disruption to work patterns.
  • To be knowledgeable of and to work to the current regulations, codes of practice, Health & Safety regulations and all safety rules both Interserve and Statutory.
  • Produce if necessary, a list of materials to carry out remedial repairs or alterations to current task.
  • Ensure all PPM work is carried out effectively in compliance with maintenance instructions.
  • To maintain plant rooms workshops and working environment in a clean, tidy and safe condition.
  • To record information as required for the operation of the sites CAFM system.
  • To understand the working of painting & carpentry systems within the Mailbox Estate.
  • To deal with new situations as they arise and pass on knowledge to others.
  • To inform immediate Duty Manager of any delays or difficulties encountered.
  • To undertake any other duties as requested by Management, in order to comply with Interserves contract KPI’s & SLA’s.
  • To facilitate access and escort contractors when required.
  • To ensure Interserve’s SSOW are always followed.
  • Staff will be employed on work appropriate to their core specialist skill. They will however progressively be suitably trained* to acquire elements of extra skills with the intention of reaching levels of flexibility and competence to enable them to achieve and apply the ability where required to perform the above.
  • Pass knowledge gained to others.
  • Knowledge Skills & Experience

  • The maintenance painter/decorator must have work experience in carpentry, painting and decorating within a guest focused environment.
  • City and Guilds Institute Painting and Decorating Parts 1 and 2.
  • City and Guilds Institute Carpentry Parts 1 and 2.
  • Will have a good working knowledge of painting and decorating & carpentry services.
  • Person

  • Good communication skills (face to face/radio).
  • Good time management skills.
  • Ability to work under pressure and meet deadlines.
  • Ability to use own initiative, taking a pro active approach when appropriate.
  • Ability to work alone or in a team.
  • Ability to apply the application of knowledge gained through experience in dealing with a range of work procedures and practices some of which are non-routine.
  • Conscientious and reliable.

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